It’s not often that tools for improving productivity and effectiveness in the workplace can be happily transferred to our personal lives, but with a little bit of tweaking, the technique called the Five Whys may provide a way of helping us deal with the pressure and demands of the festive season. Oh, you don’t have any of that? Great! All round to yours, then.
This method, which originated in the Toyota company in Japan in the 1930s and is in widespread use today, presents the potential for solving a problem by asking a series of questions, typically five, which lead you to identify the problem’s root cause. This is a route to preventing the problem from occurring again. It’s a technique which seems to work well in certain circumstances.
For years and years, the practice of making fun of fat or thin people has been a staple of cartoons, picture postcards, film and television comedies, books and stories.
The phrase ‘the generation gap’ came into common usage in the 1960s. It referred to the lack of understanding between the older generation, born earlier in the century, and the new tribe of teenagers and young people which emerged after World War Two.
The Oxford English Dictionary has asked the public to contribute examples of the work-specific language — slang, technical terms, acronyms, ‘in’ phrases — which is current in their profession.
Once upon a time, way back in the day when there were only two television channels available and they were both in black and white, the only people interested in exam results were those directly involved. The results arrived at your house by post, in an envelope addressed to you, the exam candidate, and could be opened when and where and how you chose.
There are many ways in which we give away our personal power to others, and become victims rather than active agents in our own lives. One of the things we do is to care too much about what other people think. We can control this tendency by applying the three little words:
The expression ‘it is what it is’ has been in use for a good few years, but seems to have extended its reach to all kinds of situations in which it is too often used to mask attitudes which limit rather than encourage communication and understanding.
We tend to use the word ‘busy’ to indicate being active and having a lot to do. But the term has lost its neutral descriptive quality and become loaded with implications and judgements about the value of our lives.
The words we use in everyday interactions are under intense scrutiny. In some contexts, we are increasingly aware of how language can be used to hurt, to demean, to belittle, to exclude. We choose words carefully, not wanting to offend through carelessness or ignorance, and not wanting to take offence when none was meant.
One of the most well-meaning but useless pieces of advice that many of us have received and that many of us have given (come on, hands up) is the recommendation to ‘just be yourself’. They’ll love you, we add. Of course you’ll get the job. Of course your date will like you. Of course you’ll get on with the other kids/your prospective in-laws/your new workmates. Just be natural. There’s nothing to worry about, you’re great!