How To Speak Human

The rise of management speak and workplace jargon not only debases language — it also diminishes those who use it. It creeps into communication and, without realising it, we adopt the latest buzzword or usage, fearing that not to do so will reveal us to be out of touch. Read more »

How to Talk to Strangers and People You Don’t Know

In some situations, it isn’t too difficult to exchange words with strangers or semi-strangers. When the context is clear, we know where we stand. We know that at a wedding or party or reception, there is a general expectation that we will engage with the people at our table or […] Read more »

5 Steps to Effective Last-Minute Exam Revision

Exam time has started and we feel your pain. Even the most confident students can feel overwhelmed at the prospect of the testing period ahead. Your schools and colleges will have given you loads of excellent advice about the best techniques and approaches. Here are a few more ideas to help […] Read more »

How Jargon Makes Us Less Human

The workplace is rife with jargon. We use the currently fashionable (or sadly outdated, if you don’t keep up) pre-packed phrases to make our banal utterances sound zippy and dynamic, and to impose a veneer of gravitas on our trivial observations. Why take a broad view, or an overall perspective, […] Read more »

How to Identify the Real Power in the Workplace

At first glance, it’s quite clear — the people at the top have power, and everyone else doesn’t. There’s an element of truth in this, of course. If you have a position which gives you the last word in hiring and firing, rewarding and punishing, then you are powerful indeed. […] Read more »

How to Disagree with People at Work

Frank and fearless exchanges of views about entertainment, public personalities and the best place for a lunchtime sandwich are fun and stimulating. On the other hand, disagreements about practice and policy, decisions and projections and similar kinds of work-based stuff are trickier to handle, whether they involve your colleagues or […] Read more »

Get Work-Life Balance with One Short Question

How’s the resolution going, the one about getting a good work-life balance? Thought so. But you’re not alone. It happens to most of us. We start out with the firm intention of keeping work demands in check so we can have a personal life that is worth the name, but […] Read more »

How Smiling Affects your Impact in the Workplace

It seems rather sad that such a lovely expression of pleasure as a smile should be put under scrutiny and become a subject for guidance and rules. But smiling, like all other aspects of non-verbal communication, can add to or detract from the impact you make at work. It’s that […] Read more »